Payments management - Servicing Team Manager - Marlow, SL7 1YLWe're Hiring: Servicing Team Manager -Payments management9 months Secondment Location: Remote UK residents onlyStart date: June 2026Working Hours: Monday to Friday, 09:00 17:30Salary: CompetitiveBenefits: 25 days holiday plus a fantastic range of benefits About the RoleThe Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations.As a team manager, you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be DoingEffectively manage and lead the team to ensure that all work is delivered in line with service level agreements.Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives.Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members.Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning.Ensure the team are aware of all relevant business-related communications covering corporate and local updates.Actively promote a culture that delivers high performance, motivation and engagement through effective leadership.Client relationship management including participation in operational review meetings.Identify and resolve risk incidents and manage relevant risk controls in line with company policyReview departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies.Role model all company values.Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable).Experience of managing in a front or back-office operation.Experience of working in a target driven environment centred on customer delivery.A good understanding of Microsoft office applications.Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service. Effective motivational, coaching and mentoring skills. What We're Looking ForStrong underwriting background with a good understanding of residential and Buy to Let processesExcellent people management, coaching and development skillsConfident decision maker with the ability to assess risk and maintain qualityExperience handling customer or broker escalations and complaintsStrong analytical skills and ability to interpret MIKnowledge of regulatory and financial crime requirementsCeMAP/CeRCC preferable, or willingness to studyEffective time management.Able to implement tactical plans to deliver strategic objectives in a timely manner.Effective communication (both oral and written) and influencing skills.Ability to remain resilient in a challenging environment.Balancing customer requirements with operational objectives.Using and understanding core systems within a customer contact and administration environment.Why Join UsAt Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balanceOur inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thriveAt Kensington Mortgages, our people are our greatest asset.