Job Purpose
The Accommodation Services Manager will oversee and coordinate all housekeeping activities across our properties to ensure they meet the highest standards of cleanliness and presentation. This is a hands‑on leadership role, responsible for managing a team of housekeepers, coordinating schedules, ensuring compliance with health and safety regulations, and upholding brand standards.
Key Responsibilities
Leadership & Supervision
* Recruit, train, schedule, and supervise the changeover team.
* Monitor staff performance and provide ongoing coaching and support.
* Maintain regular communication with all team members and Contactors.
Operational Management
* Plan and coordinate daily, weekly, and seasonal cleaning schedules.
* Inspect properties regularly to ensure standards are met.
* Manage linen and cleaning supply inventory; coordinate with suppliers.
* Respond quickly and effectively to any cleaning or maintenance issues.
Quality Control
* Maintain and enforce cleaning checklists and procedures for consistency.
* Ensure compliance with COSHH and health & safety regulations.
* Handle client and guest complaints or feedback related to housekeeping promptly.
Administration
* Use property management software to track cleaning operations.
* Prepare reports on staff hours, performance, and property readiness.
* Work closely with the guest services team to coordinate turnovers and special requirements.
#J-18808-Ljbffr