Job Description
Technical Support Technician-Lift jobs in the south of England - Join Our Team! We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician-Lift, based in Southern England We’re looking for a proactive and data-driven professional to join our team at Stannah, where you’ll take the lead in driving improvements in First Time Fix and Repeat Call performance across our national maintenance portfolio. As the First Time Fix & Repeat Call Improvement Lead, you will be responsible for developing and implementing a national improvement plan targeting key performance indicators in these areas.
You’ll work closely with the Reliability Engineer to analyse data and identify opportunities for improvement. Part of your role will include creating and embedding best-practice processes that enhance technical knowledge and performance across our engineering and field management teams. You will also establish a clear reporting and prioritisation system for product issues, supporting the development of product-specific documentation and evolving maintenance methodologies.
The ideal candidate will have a strong technical background, ideally in engineering or field service, with proven experience in process improvement and change management. Strong data analysis skills, a passion for continuous improvement, and the ability to influen...