Role
Assistant Manager - Macclesfield at BOYLE Sports
Role overview: You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team to maintain high standards. You will assist the Shop Manager and team with the smooth running of the store, including accepting and paying out bets and delivering excellent customer service. The role includes opening and closing the shop and managing shop operations in the Shop Manager’s absence.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Macclesfield
Role Purpose And Key Responsibilities
* Support the Shop Manager with the day-to-day running of the shop and the shop team.
* In the absence of the Shop Manager, lead the operation and manage the Shop and the Shop team, including:
* Opening and closing the shop
* Managing and guiding the Shop Team
* Cash management procedures
* Managing and utilizing the company Time and Attendance system while ensuring adherence from the Shop Team with using the system
* Leading by example and driving the team to maintain shop presentation standards
* Be a clear communicator by encouraging colleagues to share ideas on process improvements
* Focus on shop results to identify opportunities and get the team to work to high standards
* Provide outstanding customer experience and guide the team to deliver excellent customer service
* Accept bets according to procedure, accurately processing customer bets through multiple channels (including betting terminals and in-store transactions via the EPOS System)
* Act as a Brand Ambassador and introduce customers to the multi-channel/digital journey
* Ensure the Shop adheres to all operational procedures, including cash management and security procedures
* Adhere to Social Responsibility duties
Knowledge, Skills And Experience
Essential Skills and Experience
* Ability to confidently lead a team and inspire others
* Ability to build excellent working relationships with colleagues
* Operate with trust and integrity and be an excellent role model
* Excellent communicator with the ability to provide clear guidance and feedback to others
* Be adaptable to different situations with the ability to lead from the front and bring new ideas forward
* Ability to problem solve and think creatively
* Energy and drive to develop yourself and others
* Customer service focused; an enthusiastic people person
* A keen interest in the Sporting industry/events and ability to build rapport with customers
* Ambitious and driven to progress within the company
* Promote the company brand and be results focused with the team
Desirable Skills And Experience
* 1 year Assistant Manager/Supervisor Retail experience
* Industry experience welcomed but not essential; full training provided to expand knowledge on sport and betting
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
#J-18808-Ljbffr