We are seeking an experienced and motivated Team Leader to manage, support and develop a Scheduling team. This role is key to ensuring a high‑performing, customer‑focused operation where service excellence is consistently delivered.
As a leader, you will oversee day‑to‑day performance, conduct, attendance and capability within the team‑taking appropriate action where standards are not met. You will also champion continuous improvement, coaching your team to achieve high performance and professional growth.
Key Responsibilities
* Leading the Scheduling team with a focus on performance, development and engagement
* Ensuring full compliance with service desk processes, task management and operational standards
* Using statistical analysis to monitor performance and ensure service levels are met
* Managing conduct, attendance and capability, taking action where required
* Driving a high‑performance culture through coaching and continuous improvement
* Promoting a customer‑first mindset and ensuring service excellence
* Supporting wider operational teams and contributing to overall contract success
What We're Looking For
* Experience working within a fast paced operational environment
* Strong understanding of Compliance, SLAs, KPIs and facilities management
* Knowledge of Maximo or similar CAFM systems
* Commercial awareness and experience working within a contract‑led environment
* Exceptional communication and organisational skills
* A positive, engaging leadership style with the ability to motivate and inspire
* A commitment to delivering excellence and driving continuous improvement
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