Role Overview
Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements.
Key Responsibilities
Day to Day:
* Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets
* Provide oversight of the management of the CI & Asset status throughout their lifecycle
* Support the Product process manager in conducting configuration audits
* Identify and report on CI & Asset related anomalies where there is no linkage to an incident, request or approved change activity
* Provide guidance and support as part of the onboarding process
* Support SMO process owner and Product managers in the creation of processes & procedures
* Provide training
Essential Skills
* Knowledge of ITIL service management processes and practices
* Knowledge of Asset and Configuration management processes
* Recognised ITIL Foundation Computer Sciences Certificate or equivalent
* Experience and knowledge of MS office packages (at intermediate / advanced level),
Desirable Skills
1. 3 years of experience in a SACM role
2. Hands on experience with ServiceNow and PowerBI
3. Knowledge of or hands on experience with GITLAB or other similar repositories
4. The ability to build p...