The role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.
Hours of Work
The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm.
Daily tasks may include but are not restricted to
- Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues
- Management/support of pool and permanent laptops
- Management/support of remote working
- Management of user administration
- Mobile device support, including BlackBerry, iPhone or Android devices
- AV and VC overflow support
- Managing spare PCs, upgrades and replacements
- Setting up new joiner IT equipment
About You
- Previous experience in an IT support role
- Good analysis and troubleshooting skills of all IT incidents
- Excellent communication skills with strong customer service focus and good attention to detail
- Ability to perform well under pressure and use initiative
- Ability to identify business impacting incidents and escalate according to the escalation process
- Able to work effectively alone and within your team or project
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Office 365
What makes Ashurst a great place to work?
- Competitive remuneration with flexibility to reward high performance
- Flexible working
- Corporate health plans
- A global professional development offering for all employees
- An industry‑leading programme that celebrates diversity and inclusion
