Position: Funeral Service Operative Level One
Location: Dillistone Funeral Directors, Worthing
Job Type: Full-time, permanent
Salary: £25,652.00 per annum plus on‑call payments
Why This Role Matters…
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire process.
Your Impact and Responsibilities…
Being a Funeral Service Operative means playing a central part in one of life's most significant moments. You’re often the first person a grieving family meets, and your presence can shape how they remember the most difficult of days. This role calls for empathy, confidence, and attention to detail. You are entrusted with the role of taking care of our deceased and ensuring our families’ wishes can be met. You conduct yourself with respect & dignity, understanding the privilege it is to undertake the work you do.
Responsibilities
* Provide dignified and professional care for the deceased
* Support Funeral Directors in delivering seamless service and ceremonial work
* Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
* Maintain high standards of presentation for vehicles and facilities, ensuring they are well‑maintained
* Participate in an out‑of‑hours on‑call rota (including nights/weekends) to support families – providing dignified collection and transfer of the deceased into care
* Bring the deceased into our care from the place of death – including private homes, hospitals, hospices, or public spaces – under varying circumstances
* Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
* Support with chapel visits and interact with families in a calm and respectful manner
* Carry out all duties involving the deceased with utmost care and professionalism
Key Qualities
* Demonstrates empathy, professionalism, and composure under pressure
* Has a respectful, caring approach when supporting both colleagues and families
* Is physically capable of manual handling tasks, including lifting and carrying
* Is comfortable working in direct contact with the deceased in a variety of conditions
* Is reliable, flexible, and able to work outside standard hours when needed
* Takes pride in presenting themselves in a professional and dignified manner
* Holds a Full UK Driving Licence (essential)
No previous funeral experience is necessary – complete training, uniform, and support will be provided.
What We Offer…
* Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme
* Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements
* Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future
* Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing
* Holiday Allowance: Start with a generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays
* Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
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