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Job Title
OCM Communications Specialist - Business Modernization Program
Reporting To
GVP - Finance
Work Schedule
Onsite – Buffalo, NY
Reporting to the OCM Program Manager, the OCM Modernization Communications Specialist is responsible for planning, developing, and delivering clear, timely, and impactful communications in support of the ERP/SAP modernization. This role plays a critical part in driving awareness, understanding, and adoption by ensuring change messages are aligned, credible, and tailored to impacted stakeholder groups across a multi-year, phased S/4HANA implementation.
Focused on the “voice of the modernization”, the Communications Specialist translates complex program activity into meaningful, audience appropriate messaging that builds confidence, reinforces leadership alignment, and supports business readiness. Working closely with the OCM Modernization team, Program Management, Business Leaders, IT, and Corporate Communications, this role embeds communication discipline into every phase of the SAP program lifecycle.
Key Responsibilities
Change Communications Strategy & Execution
* Support the development and execution of the SAP change communications strategy aligned to program milestones and deployment waves.
* Translate SAP program objectives, progress, impacts, and changes into clear, actionable messaging for diverse audiences.
* Develop communication plans outlining key messages, timing, channels, and target audiences.
* Ensure communication activities are tightly integrated with overall OCM and program plans.
Content Development & Delivery
* Create and maintain high-quality communication materials including emails, presentations, intranet content, FAQs, newsletters, and change updates.
* Tailor messaging to different stakeholder groups, including executives, people managers, end users, and support teams.
* Reinforce leadership messages and ensure consistency across all SAP-related communications.
* Support messaging to rebuild trust and confidence following prior ERP initiatives through transparency and clarity.
Stakeholder & Leadership Alignment
* Partner with business leaders, change leads, and program leadership to ensure communications accurately reflect priorities, decisions, and impacts.
* Support leaders and people managers with communication toolkits, talking points, and readiness materials.
* Maintain strong alignment with Corporate Communications to ensure consistency with enterprise messaging standards.
Program Integration & Governance
* Act as an embedded member of the SAP OCM and program team, participating in planning forums, milestone reviews, and readiness discussions.
* Coordinate communication timing with key program events such as design completion, testing, cutover, and go‑live.
* Track communication execution and adjust messaging based on feedback, readiness indicators, and adoption risks.
Adoption & Readiness Support
* Support change readiness efforts by reinforcing key behaviors, benefits, and new ways of working through targeted communications.
* Assist with go‑live and post‑go‑live communications, including hyper‑care messaging and stabilization updates.
* Ensure communications support sustainment and reinforcement of SAP-related changes over time.
Required Qualifications
Education
* Bachelor’s degree in Communications, Marketing, Business, Human Resources, Organizational Development, or a related field.
* 5+ years of experience in change communications, corporate communications, or modernization communications.
Skills & Experience
* Experience supporting ERP or SAP modernization initiatives preferred.
* Strong understanding of organizational change management principles and the role of communication in driving adoption.
* Exceptional writing, editing, and storytelling skills with the ability to simplify complex topics.
* Proven ability to tailor messages for multiple audiences and communication channels.
* Strong collaboration skills and experience working in cross-functional, matrixed environments.
* Proficiency with common communication tools and platforms (e.g., SharePoint, intranet tools, PowerPoint, email campaigns).
Key Competencies
* Clear and compelling communicator
* Strong attention to detail and message integrity
* High stakeholder awareness and adaptability
* Ability to operate in fast-paced, evolving environments
* Results-oriented with a focus on adoption and understanding
Benefits
* Great compensation package including annual profit sharing, matching 401k, participation in Employee Stock Purchase Plan, flexible spending and health savings accounts.
* Work/Life Balance: flexible paid time off, holidays, parental leave, relocation assistance.
* Health & Welfare: comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan, and other supplemental benefits.
* Professional Skills Development: tuition assistance, mentorship, coaching, leadership development, and personal growth programs.
* Culture: inclusive environment fostered by 12 core values, Employee Resource Groups, and team-building activities.
Salary Range Transparency
Buffalo, NY $78,000.00–$95,000.00 Annually
Salary Range Disclaimer
The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
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