To support the application estate within the business providing incident ownership and resolution management. To deliver application maintenance duties to ensure the service meets the business compliance obligations for patching and upgrading. To manage and minimise impact of application changes whether installation owned by Walker Morris LLP IT or provisioned by third party. To continually improve the quality of the IT service delivered through proactivity and good communication. To administer, support and maintain key business applications To effectively manage downstream resolver groups and suppliers, through expert Service Management skills. To proactively identify and resolve problems, working closely with developers and suppliers to maintain the application. To ensure applications have adequate capacity for projected variance in the business size and usage. To document, maintain and ensure adherence to policies and procedures. To provide support for Service Management tool configuration and service enhancements. To providing support for Sharepoint configuration and service enhancement, through collaborative working with IT partners and other IT teams. To engage effectively with our Delivery colleagues to receive Projects and Changes into the BAU environment in a supportable, sustainable manner that promotes innovation and efficiency without compromising key BAU deliverables. To work with the application manager to develop the services and capabilities within the team. Minimum 2 years' experience in an application support role. Microsoft application delivery platforms desktop, server and Azure. Experience of working alongside 3 rd party suppliers Excellent troubleshooting skills Experience of Microsoft 365 products and apps Experience of Service Management tools. Experience of application testing, desirable. MS SQL server knowledge and skills, desirable ITIL Foundation qualification (minimal) Knowledge and experience of automation, monitoring, alerting and application performance reporting Hybrid