Resident Liaison Officer (Planned & Regeneration)
Reference: MSPS201000
Expiry date: 19/05/2026
Location: Welwyn – covering the Home Counties
Salary: £30,000 - £35,000 + Car / Car Allowance + Excellent Benefits
We’re looking for a proactive and people‑focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects.
You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required.
About the Role
As our Resident Liaison Officer, you will deliver a first‑class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner.
You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices.
You’ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives.
You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role.
About You
We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works.
You will have experience visiting properties, carrying out pre‑condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You’ll need to be computer‑literate and comfortable updating project trackers.
Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential.
This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you’ll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury.
Benefits
* Profit Share Discretionary Annual Bonus Scheme
* Enhanced Pension Plan
* Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday Schemes
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
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