Senior advocate main duties and responsibilities: To provide support and line management to a small number of trainee and qualified advocates, in line with organisational policies and procedures, including monthly line management supervision, performance management, management of HR issues including probationary period, leave and absence. To provide guidance and support to staff members in delivering advocacy support,including safety management, peer group support, case management support and training of new staff. To manage staff performance in all areas to achieve service outcomes. To support with reviewing, maintaining and improving the quality of the service.
To support with managing referral allocation. To attend meetings with stakeholders. To support with arranging and facilitating monthly team meetings and peer group Supervision. To support team manager with any other service requirements.
Qualified advocate main duties and responsibilities: To provide Independent Advocacy (instructed and non-instructed) to qualifying service users across Teesside as required. To meet with individual service users to determine their needs for support, information and representation. To promote self-advocacy and assist service users to self-advocate as appropriate. To advocate for service users at key meetings including discharge meetings, childrens services reviews, care reviews and ward meetings.
To provide information to service users about their care, treatment and legal rights under the Mental Health Act, Mental capacity Act, Care act and a range of other legislation. To provide general information on advocacy issues, including complaints, discharge and care planning where appropriate. To assist service users to access appropriate support services as required. To carry an advocacy caseload and ensure service users are kept informed and up to date on any work being carried out on their behalf.
To record all activity undertaken using agreed methods including numbers and types of referrals, demographics, caseload information, issues raised, outcomes of the service and unmet needs. To undertake all necessary case and time recording to ensure good practice and inline with Mind policies. To maintain strict confidentiality with regard to information given by, and information about, service users. To work as part of a team contributing to service developments and planning processes.
To maintain up to date knowledge of policy, structure and legislation relating to advocacy issues. To work within Minds policies and procedures at all times including safety planning and management processes, Lone Working, Data Protection, Confidentiality and Safeguarding. To attend and actively participate in monthly support and supervision meetings and Peer Group Supervision. To take part in training and development activities as required.
To undertake other tasks commensurate with the position as required.