Please ensure that you have a valid SIA licence when applying for this position.
The Role
To carry out comprehensive Security and Safety duties, to ensure a safe environment for staff, customers, contractors, and visitors.
The Security Office role involves working permanent days, permanent nights and a mixture of days and nights when required.
Security:
• Handles complaints, investigates and processes written reports on customer or employee injuries, thefts, assaults, vandalism and other relevant security incidents.
• Assist security team members in the apprehension of shoplifters in accordance with the Liberty policy and procedures
• To use and be fully conversant with the related software systems including CCTV, access control, intruder alarm, fire system and any IT security equipment.
• To ensure that all customers, visitors, contractors, and staff feel safe at all times by showing a confident positive attitude towards your role.
• Deal with retail departmental queries related to security, and encourage departments to be security aware.
• Deal with all customers/visitors, staff and colleagues in a polite and courteous manner.
• Ensure completion of relevant procedures regarding store opening and closing duties.
Safety:
• To maintain the Health, Safety and Welfare of both Staff and Customers alike.
• Comply with and implement Emergency Procedures when required
• Respond in a professional manner to any first aid incidents and complete reports as required
Cash Office:
• Open Cash Office and distribute cash bags
• E-mail daily reports for Sales Managers outlining cash discrepancies.
• Control and order change floats, issue change and ensure we have enough stock for shop floor needs
The Person
The ideal candidate will have some experience within security, be customer-focused and able to maintain the Health, Safety and Welfare of both Staff and Customers alike.
Good communication skills are key and a background in a similar role within retail would be an advantage.