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Customer Service Associate, Crawley, West Sussex
Client: Maxwell Bond
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
This role is based in Manchester (City Centre). It is a full-time, permanent, office-based position.
Are you passionate about delivering excellent customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If yes, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.
This company aims to help individuals and businesses thrive by providing innovative lending and savings solutions across the UK. Known for its award-winning service and a culture that values its people, they are expanding their consumer lending operations and are seeking a customer-first, proactive team player.
What You’ll Be Doing
* Be the first point of contact for customers via phone, email, and secure messaging.
* Assist customers with queries, payments, account updates, and more.
* Support customers in early-stage arrears to get back on track with their payments.
* Collaborate with teams across the business, including Lending Operations and Credit.
* Identify and support vulnerable customers with care and empathy.
* Maintain accurate records and deliver exceptional service in every interaction.
* Ensure positive customer outcomes and uphold high service standards.
What We’re Looking For
* Previous experience in customer service or call centres, preferably in financial services or regulated sectors.
* Excellent written and verbal communication skills.
* High attention to detail and a process-driven approach.
* Strong organizational skills and ability to prioritize workload.
* Comfortable using digital systems and working in a fast-paced environment.
* A team player with a can-do attitude and a genuine passion for helping others.
Why Apply?
* 30 days’ annual leave plus bank holidays.
* Private medical insurance for you and your partner/spouse.
* Free gym membership.
* Discretionary bonus and share awards.
* Life assurance and income protection.
* Cycle to Work and EV salary sacrifice schemes.
* Save As You Earn share scheme.
* Four volunteering days per year to support local communities.
* Vibrant city centre office with a collaborative, friendly culture.
This is a fantastic opportunity to join a business that genuinely cares about its customers and its people. If you're seeking a role with purpose, great perks, and room to grow, we’d love to hear from you.
Apply now to take your next step in customer service with a business shaping the future of inclusive and responsible finance.
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