Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About The Role
We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the East of England. This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship.
Your Main Responsibilities
* Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance
* Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services
* Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery
* Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels
* Develop and execute a long‑term account development plan, aligned to the customer’s AMP cycles and investment priorities
* Provide accurate forecasting, pipeline management and reporting
* Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence
What We’re Looking For
* Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments
* Strong commercial acumen with experience owning revenue targets and driving growth
* Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK‑based water utility provider is a strong advantage
* Demonstrated ability to build and manage high‑value, long‑term customer relationships
* Experience leading or influencing cross‑functional teams without direct line management
* Confident communicator, capable of engaging at both technical and executive levels
* Strategic mindset with the ability to translate customer needs into tangible commercial outcomes
What we offer you
* Competitive basic salary
* Car or car allowance – EV options available
* Annual Bonus Scheme
* Private Medical cover
* 33 days annual leave
* Defined contribution pension scheme
* Confidential Employee Assistance Programmes
* Wide range of retail and lifestyle discounts
* Costco membership option
* Discounted personal car leasing
* Long Service Awards
* Continuous learning and development through Sulzer Learning Pathways
* Home working flexibility, with full diary management
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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