ICT Release Manager
Are you an experienced Release Manager who thrives on coordinating complex software deployments across a dynamic organisation?
Do you have proven expertise working in fast‑paced technical environments where accuracy, planning, and collaboration are essential?
Are you passionate about engaging with cross‑functional teams, building strong relationships, and driving high‑quality, safe and efficient software releases?
Who We Are
As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The ICT Release Manager is responsible for planning, scheduling, coordinating and managing the cloud infrastructure and software release process to ensure high-quality software and cloud infrastructure updates are deployed to production on time, meet quality standards and with minimal disruption to business operations and patient care.
The successful candidate will act as the central point of control for release activities, ensuring compliance with organisational governance, ITIL best practice, and NHS security standards. They will work closely with colleagues and suppliers to provide input to the development of plans for improvements in the efficiency, safety, reliability, and compliance of the NHS 24 technology systems and applications whilst managing dependencies, mitigate risks, and maintain a robust release calendar.
Key Responsibilities
* Developing and maintaining the master release calendar, defining the scope of releases, and coordinating release schedules across multiple teams and projects, while managing interdependencies and potential conflicts
* Deployment management of deliverables to the test environment particularly guaranteeing that the external dependent items are available during the test runtime.
* Ensuring all code changes are thoroughly tested, meet quality benchmarks, and adhere to regulatory and security standards before going live. They act as a "gatekeeper" to the production environment.
* Complete cost planning for all planned release to ensure costs stay within agreed support and development budgets
* Represent the ICT Operations team at cross-directorate meetings, senior management team meetings, project and focus groups on a regular basis to provide updates on highly technical deployments and releases.
Successful Applicant will:
* Educated to SCQF level 10 ordemonstrate equivalent release management industry experience
* Display excellent and articulate written and verbal communication skills
* Be an experienced negotiator/facilitator with the ability to influence others
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 7 £50,861 - £59,159 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
* 35 days annual leave (rising to 41) pro-rata
* Development opportunities including study bursaries, e‑learning and classroom‑based courses
* Enhanced pay for working public holidays
* Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
* NHS discounts on goods and services
* HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Important update regarding working hours at NHS Scotland. Effective from 1 April 2026, the full‑time working week will be reduced from 37 to 36 hours, while annual salaries will remain unchanged. For part‑time staff, this reduction will be applied on a pro‑rata basis for those employed on the 31 March 2026. Please note, this change will be reflected in any job advertisements, offers, or contracts of employment issued, as it constitutes a required contractual modification concerning working hours.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti‑Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti‑racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have an appropriate right to work in the UK BEFORE submitting your application form.
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