Job ContextYou will play a key role in supporting the long-term success, retention and growth of our customer base. This role is ideal for commercially minded professionals who enjoy managing a large portfolio of customers, building trusted relationships and identifying opportunities to expand partnerships while delivering outstanding customer outcomes.You will manage a portfolio of customers, maintaining regular and structured engagement to drive product adoption, retention and customer satisfaction. Acting as a trusted advisor, you will help customers maximise the value of our solutions while identifying opportunities to introduce additional products, services or training that support their business goals.Location: Reading, RG1What You’ll DoManage a portfolio of customer accounts, maintaining regular, planned communication to support retention and long-term success.Guide customers throughout their journey with Simpro Group, ensuring they are aware of and benefiting from available resources and product capabilities.Identify workflow or utilisation inefficiencies and provide recommendations to improve customer outcomes and software adoption.Build strong stakeholder relationships, acting as a trusted advisor and primary point of contact.Proactively identify opportunities to expand and grow accounts through additional products, services or training, supporting the sales cycle through to close.Deliver high levels of customer satisfaction through proactive account engagement, issue resolution and cross-functional collaboration.Maintain strong internal collaboration with Sales, Support and Product teams to ensure customer needs are addressed effectively.What You’ll BringExperience in a customer-facing, account management, customer success or sales support role.Commercial mindset with the ability to identify opportunities, support deal progression and contribute to portfolio growth and expansion revenue.Experience managing a large customer portfolio and maintaining structured engagement cadences.Strong relationship-building, communication and stakeholder management skills.Tech-savvy with the ability to explain technical concepts in a clear, simple way.Proactive, organised and able to manage workload effectively in a fast-paced team environment.A customer-first mindset with a passion for delivering measurable value and long-term success.What We Can Offer YouA generous annual leave entitlement plus a personal leave entitlementPrivate Health InsuranceEmployee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)Life InsuranceCompany pension scheme, with an uncapped 5% employer contributionGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeTalent Referral Programme – get rewarded for referring a friend to join our team!Cyclescheme, a salary sacrifice to treat yourself to a bike & equipmentHome & Tech Scheme, a salary sacrifice to treat yourself to some new techA discounts and cash back schemeCasual dress and relaxed office environmentOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesService recognition awardsClick here to find out more about working at Simpro Group!Our Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
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