Job Overview
An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is essential for this post.
Main Duties of the Job
Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics. Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets. Work as part of a multi‑disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.
Duties/ responsibilities:
* Provide “first point of access” administration for all referrals in the Booking Centre.
* Act as first of contact for all enquiries and referrals into the Trust.
* Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
Working for Our Organisation
Join Betsi Cadwaladr University Health Board (BCUHB) North Wales. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person Specification
Qualifications
* GCSE, NVQ3 or Equivalent, IT Qualification
Desirable
* IT or ECDL, Mandatory Training
Experience
* Hospital/GP Practice, Call Centre, dealing with general public, work as Team
Desirable Experience
* Working with Consultant/Clinical Staff, Waiting List Management
Skills
* Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
Desirable Skills
* Microsoft Office, WPAS
Knowledge
* Knowledge of Data Protection Act
Desirable Knowledge
* Knowledge of WPAS
Personal Qualities
* Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
Desirable Personal Qualities
* Evidence of professional development
Language
* Ability to speak Welsh
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