Senior Account Manager - Remote Job Role The Senior Account Manager is responsible for managing key customer relationships within client's cargo warehouse environment, ensuring operational excellence, service delivery performance and commercial growth. The role acts as the primary interface between customer and internal design and delivery teams. Job Activities Customer Account Management * Act as the senior point of contact for assigned cargo customer(s). * Develop strong relationships with customer’s key stakeholders; management and operations staff. * Manage and report customer service performance against agreed Service Level Agreements (SLAs) and KPIs. * Lead regular operational review meetings with customers. * Handle escalations, service recovery actions, and customer complaints professionally and efficiently. * Identify opportunities to enhance customer satisfaction and retention. * Operational Coordination between multiple project and service activities. * Liaise daily with warehouse operations teams to ensure smooth cargo handling activities alongside maintenance and project works. * Drive continuous improvement initiatives within warehouse operations Commercial & Contract Management * Manage customer contracts, service agreements, and pricing structures. * Support commercial negotiations and renewals. * Analyse account profitability and operational cost...