Join to apply for the Customer & Sales Support Specialist role at IonOpticks
2 days ago Be among the first 25 applicants
Join to apply for the Customer & Sales Support Specialist role at IonOpticks
About Us
Founded in 2017 in Melbourne Australia, IonOpticks is already a global leader in the design and manufacture of advanced columns for liquid chromatography-mass spectrometry (LC-MS) applications. The company is now expanding its global operations and establishing a centre of international business in Oxfordshire, UK.
About Us
Founded in 2017 in Melbourne Australia, IonOpticks is already a global leader in the design and manufacture of advanced columns for liquid chromatography-mass spectrometry (LC-MS) applications. The company is now expanding its global operations and establishing a centre of international business in Oxfordshire, UK.
IonOpticks is a values-driven organisation where we thrive together, pursue excellence, continuously evolve, and create lasting impact. This is an exciting time to join IonOpticks as we launch this new chapter in its already outstanding growth
What We Are Looking For
An experienced Customer & Sales Support Specialist - this is an exciting opportunity to contribute to IonOpticks’ international growth as it continues to redefine LC-MS in the field of proteomics globally.
About The Role
Reporting to the Customer Experience Manager the Customer & Sales Support Specialist plays a key role in facilitating and triaging support requests, maintaining internal customer data systems, and supporting the broader sales teams across Europe and North America. This position focuses on delivering timely and a high-quality service to customers from the scientific community who may have technical or high value commercial issues they may need help with. Ensuring the data you receive and then present to others; colleagues and customer, is maintained in the CRM system with accuracy and integrity.
What You Will Be Doing
This is a hands-on role reporting to and supporting the Customer Experience Manager and the Head of Global Sales and will/may include the following on a day-to-day basis.
* Triage incoming customer support tickets
* Provide and coordinate responses to support requests and general enquiries, these could be of a technical and a commercial nature
* Meet expected standards for quality and response times in all customer support activities
* Assist in maintaining the Help Centre—our online customer self-service hub—by coordinating updates and supporting the Brand & Marketing team in developing new customer-facing content.
* Monitor and track sales orders and fulfilment activities for the Global Sales Team (UK, Europe, and North America) using the company CRM
* Maintain accurate and up-to-date customer information and sales records in the CRM, ensuring data consistency and cleanliness
* Coordinate travel arrangements and itineraries for members of the sales team
* Collaborate with other areas of the business (including Operations, Sales, and Marketing & Events) to help deliver a seamless and consistent customer experience
* Attend conferences and events as needed to support the Global Sales and Customer teams.
What skills or experience you will need for this role
* Proven experience in a customer facing role i.e. customer services, sales support or another similar role preferably where customers are in the scientific community
* Proficient in Zoho CRM, Zoho Desk, or other customer relationship (CRM) or ticketing systems (e.g., ServiceNow, Salesforce, Zendesk etc.)
* Excellent verbal and written communication skills
* Strong problem-solving and critical thinking abilities
* An interest or understanding of life sciences will be highly regarded
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone. This includes making reasonable adjustments for people who have a disability or long-term condition during the interview stages of the process.
Annual salary range for the role £28,000 to £30,000 (GBP)
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at IonOpticks by 2x
Sign in to set job alerts for “Customer Specialist” roles.
Chalgrove, England, United Kingdom 4 months ago
Marlow, England, United Kingdom 4 weeks ago
Customer Support Advisor - Temporary Fixed Term
Farmoor, England, United Kingdom 5 months ago
Customer Services / Client Services Executive
Oxfordshire, England, United Kingdom 4 days ago
Reading, England, United Kingdom 5 days ago
Reading, England, United Kingdom 1 week ago
Brize Norton, England, United Kingdom 4 hours ago
Oxford, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 2 weeks ago
Wallingford, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 2 weeks ago
Customer Services / Client Services Executive
Newbury, England, United Kingdom 3 days ago
Customer Service Credit Control Coordinator
Bicester, England, United Kingdom 3 weeks ago
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 2 months ago
Abingdon-On-Thames, England, United Kingdom 1 day ago
Oxford, England, United Kingdom 2 days ago
High Wycombe, England, United Kingdom 2 weeks ago
Stock Assistant (Beauty Advisor Operations), Full Time 40h - Oxford
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 1 week ago
Reading, England, United Kingdom 2 days ago
Customer Service Credit Control Coordinator
Bicester, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 1 day ago
Organisational Support Officer - Full Time
Culham, England, United Kingdom 1 month ago
Cashier (Beauty Advisor Operations), Full Time 40h - Oxford
Oxford, England, United Kingdom 2 weeks ago
Grove, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 1 day ago
Culham, England, United Kingdom 1 month ago
Oxford, England, United Kingdom 1 week ago
Customer Experience and Sales Learning Specialist
Oxford, England, United Kingdom 2 weeks ago
Oxford, England, United Kingdom 1 month ago
Oxford, England, United Kingdom 3 weeks ago
Witney, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 week ago
Beauty Advisor (Services), Full Time 40h - Oxford
Oxford, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr