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Job Description: Cleaning Operations Manager
Position Overview: The Cleaning Operations Manager will lead and manage the cleaning teams to ensure a positive, motivational, and supportive working environment. This role involves advanced planning of all cleaning operations, focusing on training and development, and ensuring excellence in cleaning standards and customer interactions.
Leadership
Key Responsibilities:
* Lead the cleaning teams to foster a positive and motivational work environment.
* Plan and schedule all cleaning operations, including periodic tasks.
* Focus on team training and development to establish good working practices and enhance customer experiences.
* Ensure high standards in cleaning operations, including security, health and safety, compliance, and staff presentation.
Best Practice And Innovation
* Provide professional support in service-related and contractual matters.
* Maintain high standards and suggest initiatives for continuous improvement.
* Manage and resolve all cleaning feedback and complaints.
* Collaborate with stakeholders to promote teamwork and add value.
* Manage and report on cleaning operational budgets transparently.
Team Management
* Lead and support direct reports positively.
* Ensure exceptional operational standards and meaningful interactions with building users.
* Work with senior leadership to plan staffing and manage capacity during peak times.
* Conduct recruitment, induction training, and development of colleagues.
* Ensure compliance with quality performance measures and resolve any failures professionally.
Communication
* Ensure effective communication through meetings, handovers, and reporting.
* Attend business progress and team meetings as required.
* Deliver concise and sound written reports for internal and external communication.
* Maintain confidentiality in client communications.
Brand Enhancement
* Reflect the brand and culture in team behaviours.
* Drive sustainable service delivery.
* Consistently exceed customer expectations and ensure long-term satisfaction.
Qualifications
* Proven experience in a leadership role within cleaning operations.
* Strong organizational and planning skills.
* Excellent communication and interpersonal skills.
* Ability to manage budgets and report transparently.
* Knowledge of health and safety regulations and compliance standards.
This role is ideal for a proactive leader with a passion for maintaining high standards and fostering a positive team environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Facilities Services
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