Site Operations Manager
Leeds | £45,000 + Bonus (up to £5,000)
Lead Operations. Drive Performance. Deliver in a Critical Environment.
We are recruiting for a Site Operations Manager to lead the delivery of Soft FM services within a fast-paced, highly regulated, 24/7 operational environment.
This is a hands-on leadership role, responsible for ensuring safe, efficient, and high-quality service delivery across a complex site. You will lead teams, manage performance, and work closely with key stakeholders to maintain operational excellence in a time-critical setting.
The Role
Lead the day-to-day delivery of site-based Soft FM operations
Ensure services are delivered safely, efficiently, and in line with performance standards
Manage workforce planning, resource allocation, and operational output
Champion a strong health & safety culture, ensuring full compliance at all times
Act as the key escalation point for operational issues and service delivery challenges
Build and maintain strong relationships with clients and on-site stakeholders
Monitor KPIs, budgets, and performance, driving improvements where required
Lead, coach, and develop teams to deliver consistently high standards
Respond to operational disruptions, ensuring continuity of service
Drive continuous improvement across service delivery, safety, and efficiency
About You
Proven experience in an operational leadership role within a fast-paced, regulated environment
Background in Soft FM, facilities management, or operational services within a critical environment
Strong leadership capability, with experience managing large or multi-functional teams
Experience operating within a 24/7, shift-based environment
Solid understanding of health & safety and compliance
Commercially aware, with experience managing performance, costs, and efficiency
Strong stakeholder management and communication skills
Calm, decisive, and solutions-focused under pressure
What’s on Offer
£45,000 base salary
Performance bonus up to £5,000
Opportunity to lead within a high-profile, operationally critical environment
A role with real impact on service delivery, safety, and performance
If you’re an operational leader who thrives in fast-paced, high-pressure environments and enjoys driving performance through people, process, and safety, we’d welcome a confidential conversation