As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. KEY DUTIES Provide a single point of contact to internal colleagues reporting IT-related incidents. Diagnose and resolve technical issues at the first level to minimise downtime for colleagues Obtain both technical information and business impact to enable support teams to resolve incidents effectively. Excellent ability to troubleshoot and problem solve CANDIDATE REQUIREMENTS Excellent communication skills A desire to provide customers with excellent services A desire to learn new skills Ability to work in a great team ELIGIBILITY Living in the North East Mayoral Combined Authority region. I.e. Darlington, Durham, Gateshead, Newcastle or Sunderland, Be employed, self-employed, career changers, returners to work or unemployed within the last 12 months. Have access to a reliable internet connection with a PC/ Laptop. Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.