We're looking for a UK-based Business Support Assistant to expand our team at Ukoru.
This is a rare opportunity to be part of a small,100% remote, profitable, and ambitious company that’s achieving great things while supporting a healthy work-life balance.
At Ukoru, we’re:
* Fueled by the passion and exceptional talent of a successful start-up
* Hungry to amaze our customers and grow the business
* Always looking to grow as individuals and a team
* AND Focused on doing it all without unnecessary stress, and with a healthy work-life balance
IMPORTANT: Ukoru's our latest product and is only just starting to be tested with customers, so we don't have much of a web presence yet. If you’d like to read reviews from our customers and employees, search for our other products: Spidergap and AirManual.
About the Role
As a Business Support Assistant, you'll play a varied but vital role in keeping our operations running smoothly across HR, compliance, data security, and administration. You’ll be responsible for completing regular check-ins, maintaining key business records, coordinating essential processes, and ensuring timely updates to internal systems and reports.
You must be comfortable learning and using technology, have great communication skills and the ability to follow structured procedures.
A basic understanding of data security, HR administration, or compliance processes is beneficial – but don’t worry, no prior experience is required as we’ll provide step-by-step guidance for all tasks!
What we do
We’re the team behind Spidergap and AirManual — both top-rated B2B SaaS products. We’re now working on Ukoru — an ambitious new platform with the mission to transform how businesses manage people.
Ukoru
At Ukoru, we’re developing a platform to support:
* Employees getting feedback and growing as individuals
* Teams creating processes that deliver results with minimal stress
* Businesses scaling this up whether they have 10 people or 10,000+
Right now, we’re prototyping and rapidly iterating on designs with the help of hundreds of our existing customers.
Spidergap
Spidergap is a 360° Feedback platform — a tool that lets you collect feedback about an employee from their peers, managers, and direct reports.
We’ve been the top-rated 360° Feedback tool since 2017, which we’ve achieved by:
* Designing a revolutionary feedback report, that makes it really easy for employees to review and understand the feedback they receive
* Creating a platform that’s super-customizable to the needs of different organizations
* Providing world-class support that customers rave about
We’re used in 134+ countries and by thousands of organizations including Samsung, 3M, Sony, the NHS, the European Commission, Breville, Konica Minolta and Philips.
AirManual
We created AirManual in 2020 with the goal of helping other businesses to scale up, without constant stress. We provide tools for documenting and automating processes, working together in teams, and reviewing the health of the entire business.
We’re supporting over 100 businesses, including big names such as Asahi Beer and with particular traction in the Accountancy market. As with Spidergap, we consistently get exceptionally positive reviews .
We expect to incorporate and build on AirManual’s features and benefits in Ukoru.
Requirements
We're looking for people who share our values:
1. Focus on impact:
We know our growth is dependent on increasing the value we deliver to customers. We focus our energy on improvements that will make a real difference, with a desired outcome made clear up-front. We expect everyone to understand why they are working on a particular activity or objective, being clear on how it will benefit the business and our customers.
2. Be proactive and dependable:
Everyone can solve problems and remove barriers to growth — both personally and for the company. We are quick to raise issues and ideas, and to recommend next steps. We make it easier for others to feel they can depend on us by being proactive in our communication and action.
3. Pay attention to detail:
We believe the quality of everything we do is a competitive advantage. We expect high attention-to-detail, whether it's in how we write an email, review our analytics, or design the site. We delight in getting the details right, even in internal documents. High attention to detail isn’t something you turn on and off — it’s an attitude.
4. Always look to improve:
We survive and grow by constantly looking for opportunities to improve our solutions, our processes and ourselves. We own our mistakes, using them as an opportunity to learn what changes we should make to processes and tools. We expect our people to proactively look for opportunities to develop and improve our own performance.
5. Enjoy the journey:
We consider our health and families to be more important than work. We ensure no-one feels that they are frequently required to work excessive hours. We support each other in overcoming problems and achieving work and life goals. We’re positive and enthusiastic — helping everyone feel energized to take us to the next level. We don’t pin our happiness on the attainment of a particular end goal — we delight in each step along the way.
We don’t just ‘say’ these are our values. We use them all the time — to recruit the right people, manage individual performance, recognise good practice, and make decisions.
Key Responsibilities
HR & Employee Support:
* Coordinate the annual all-staff meet-up.
* Monitor employee happiness scores and prepare reports.
* Ensure team gifts are tracked and sent.
* Assist with 6-monthly 360 reviews for employees.
* Track and schedule annual HR check-ins.
* Maintain company profiles on platforms like Glassdoor and LinkedIn.
Data Security & Compliance Support:
* Complete quarterly data security reviews and update the weekly Data Security Dashboard.
* Assist in user access reviews and ensure security procedures are followed.
* Track and follow up on vendor security reviews and compliance updates.
* Support in renewing business insurance and updating internal records.
* Maintain records of business continuity, disaster recovery, and security tabletop exercises.
* Ensure data destruction and temporary file cleanups are completed.
Administrative & Operational Support, including:
* Update and share team dashboards for Engineering and Operations.
* Track and update bidding processes on Gartner and SoftwareSelect.
* Schedule and support De-Stress Your Business podcast episodes.
* Maintain and update quarterly meeting documents.
* Organize and update company policy records.
* Assist with vendor onboarding/offboarding and related documentation.
* Support in-person and virtual event organization and troubleshooting
* Assist leaders with ad-hoc tasks (e.g. research, bookings, preparing quotes, meeting follow-up)
* Provide cover for other Business Support team members when they are on leave.
Location & Working Hours
* This is predominantly a fully remote job — you are responsible for having an effective work environment.
* You must be based in the UK, as there may be occasions where you will be required for support at UK-based events (typically 2-4 per year).
* This is a part-time role. We can agree with you how many hours per week, to suit your needs. We’re looking for a minimum of 8 hours per week, and can offer up to 24 hours per week.
Benefits
We strive to make Ukoru the best place to work.
We are doing this by creating the best products in our markets, building a great diverse team, encouraging great work-life balance (including taking lots of annual leave), being family-friendly, having fun, and maintaining a strong culture of continuous improvement (business and personally).
You'll find stellar reviews on Glassdoor (search for Spidergap):
* “Working at Spidergap has been a huge quality of life upgrade”
* “This company truly works as a TEAM. The co-founders have brought together a top-notch group of A players who work together seamlessly.”
* “This is the best work-week I have ever had. I love it here.”
Benefits:
* Competitive salary. We calculate a competitive salary that represents the typical salary (50th percentile) for your role, experience and location. This is typically in the range of GBP £25,500 - £30,000.
* Profit share bonus, paid annually. Based on company profit and individual performance (reviewed throughout the year, not just at the end!).
* Generous paid vacation (e.g. 20 days if working 20 hours per week), inclusive of public holidays. We’ll make sure you take them!
* Work remotely. As long as your internet connection is excellent and you’re able to collaborate when needed, you’re free to work from any location you wish.
* Flexible working. You’ll need some set hours in which to collaborate with the team, but we’ll do our best to be flexible so you can support your family, friends and/or hobbies!
* Annual all-staff meet-up. Previous locations: Iceland, Barcelona, Berlin, Athens, Budapest.
* 4 months paid maternity/paternity leave.
* Family-friendly work environment. Both co-founders work from home and have young children so we understand the challenges and what helps!
* Health membership contribution — you can use this to pay for the gym or an equivalent activity.
* Bring your own device contribution. We’ll make sure you have the equipment you need to work efficiently.
* Pension contribution. 10% employer contribution.