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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ
Salary: The starting salary is £53,459, which includes allowances totaling £2,928.
The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.
Location: Birmingham
Counter Terrorism Policing (CTP) depends on high-performing individuals in its daily work. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.
You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll work closely with internal functions and third-party suppliers to support the delivery of service level agreements and ensure they are met.
Daily responsibilities include monitoring and managing services, producing management intelligence reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.
Requirements for this role include experience with ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service operations environment.
Your technical knowledge should include IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.
We value diversity and are committed to reflecting the communities we serve. We encourage applications from diverse backgrounds, including those with disabilities, ethnic minorities, and women.
Besides a rewarding role, you will receive a competitive salary, a Civil Service pension, and opportunities for professional development. If you’re looking to progress your career, this is an excellent opportunity.
How to apply
To start your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Please submit documents in PDF or Word format, clearly labelled as CV and/or Personal Statement. Do not submit multiple copies of your CV.
Application deadline: 23:55 on 27th May 2025
The Met is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during the recruitment process upon request.
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