Overview
We are the independent charity that loves and looks after six of the world’s most wonderful palaces. The palaces are the setting for stories that shape us all, and we’re bringing them to people in ways that matter to them. We want everyone to find themselves in the spaces and stories we share.
We have an exciting opportunity for a new Hampton Court Palace Operations Manager, who will take responsibility for the operational management, delivery and development of Hampton Court Palace.
Responsibilities
* Ensure day-to-day visitor experience and operational excellence in line with our People Make Palaces standard for visitors, colleagues and guests across our buildings.
* Lend your expertise in the operational field to all plans and activities, maximizing and developing income through sales, donations, and public programming, and facilitate all commercial opportunities to support our charitable objectives.
* Recruit, lead and motivate a team of established and seasonal staff as well as volunteers to ensure high standards of visitor experience for all visitors and guests.
* Manage budgets and develop strong relationships with key stakeholders, including our partners.
* With expert advisors, manage security, incident response, health and safety, fire safety onsite, and care of our buildings, collections and gardens.
Qualifications and Requirements
* Proven experience of managing people and budgets in an operational role within a visitor-facing environment.
* Experience in generating income and familiarity with security best practices, Health, Safety and Fire policies, and the Equality Act (2010).
* Excellent communication, organisational and influencing skills, and a passion for visitor experience.
Additional Details
Please note that this role requires working on weekends (1 in 3) and public holidays, and some evenings, as well as being part of a small team providing duty management cover on a roster basis.
Please view the job profile for further information about the role.
Closing date: Sunday 5 October 2025
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