Job Description
Company Description/ Business Unit
Location: Oldbury (hybrid 3xper week in the office)
Employment Type: Full time permanent
Salary: Up to 40K depending on experience
Hours: 36.25 hours per week Monday- Friday 9am – 5pm
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
The role supports the effective management and development of the Customer Solutions Department by creating and delivering complaint reports, identifying opportunities for change, and driving improvements through customer insights and root cause analysis.
You will take primary responsibility for one of three key areas:
1. Reporting – producing accurate and timely reports to inform decision-making
2. Data & Insight – analysing trends and customer feedback to identif...