Job title Security Operations Key Accounts Manager
Location: North-East
Salary: £36,500-£38,500, Pension, a company Car is provided, Health Plan (after qualifying period completed), Holiday entitlement 5.6 weeks p/a
Why Join?
My client began operations over fifteen years ago. Head officed in the North-East they operate on a local, regional and national basis with a string of strategic local offices. They work for clients in every industry, public and private sector, delivering a broad range of services from security, facilities management and property services. They are accredited with SIA Security Industry approved contractor status for carrying out services of Security Guarding and Key holding.
The Opportunity
I am currently working with them to appoint an experienced and talented Security Operations Key Accounts Manager to oversee a portfolio of mixed contracts across the North-East. The role-holder will be responsible for managing a portfolio size of (Apply online only) weekly hours (90% security services/10% cleaning services - resource management and contract management only). The role requires the role-holder to build strong relationships with customers and to represent the company to understand customer needs and demands covering the services of Security Manned Guarding, Facilities management, Key Holding and Response Sector. You will report into the Senior Operations Manager for National Accounts and will manage a team of Supervisors and Controllers.
What You’ll Be Doing
* Lead and manage the day-to-day security operations across multiple sites and contracts
* Involvement on the duty manager rota which would be 1 in 3 weekends
* Support, mentor, and develop security teams to deliver a first-class service
* Ensure full compliance with UK security industry standards and regulations
* Build and maintain strong client relationships through exceptional service delivery and communication/liaison
* Oversee incident response, investigations, and accurate reporting
* Recruit, train, and guide security personnel to success
* Delegate tasks to appropriate colleagues
* conduct regular audits to ensure continuous improvement of standards
* Oversee other key elements such as discipline, H&S, company vehicles, etc
About You
* You will be experienced in Operations/Accounts Management roles within the Security Manned Guarding Industry or the Cleaning/Facilities Management.
* Possess a strong understanding of ‘on the ground’ operations.
* NEBOSH/IOSH Health and Safety qualified
* Possess a UK driving license
* Reside in the North-East
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