Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality.
We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.
Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans.
Responsibilities
* To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
* To liaise with customers regarding water samples and customer queries.
* Ensure clear communication with customers regarding requests and deliver consumables to customers.
* Assistance in the day to day management of the sample log and registration.
* Ensuring all work is carried out to the highest standard.
* Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
* Be responsible for all client queries, calls, emails and respond in a timely manner.
* Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
* Ensuring all necessary records and quality data are maintained.
Working hours: 5 days/week-37.5 hours/week – Rotational shifts.
Shift 1: Monday-Friday 09:00-17:00
Shift 2: Tuesday-Friday 10:00-18:00, Saturday 08:00-16:00
Working style: Lab based.
The Person
* To have excellent communication skills, and to be confident when dealing with customers.
* To be able to work well in a team, with an open, honest and approachable character.
* To have a good eye for detail and understand fully the business processes.
The Benefits
* 20 days holiday
* Pension contribution matched up to 8%
* Life Assurance 3x base salary
* Private health scheme
* Genuit sharesave scheme