Posted On: 10th September 2025 | Applications Close: September 30, 2025
Birmingham Carer's Hub
76-78 Boldmere Rd, Birmingham, B73 5TJ [home visits are involved across the town of Birmingham]
Carers Hub Advisor – Join Us in Making a Real Difference
Hours: 18.75 hours per week
Are you passionate about supporting people in your community? Do you want to make a genuine difference
in the lives of carers and their families? If so, we'd love you to join our team at Age Concern Birmingham,
working in partnership with the Forward Carers.
We are looking for an empathetic, proactive, and resourceful Carer Hub Advisor to help us reach and
empower unpaid carers across Birmingham. In this role, you'll provide vital information, advice, and
practical support—ensuring carers feel heard, valued, and able to access the services they need.
What You'll Do:
Be the first point of contact for carers seeking support—whether by phone, in person, or through
outreach events.
Offer clear, tailored advice on welfare benefits, entitlements, and local services.
Register new carers, carry out assessments, and help them navigate their caring journey.
Connect carers with the right services—working in partnership with local organisations and
professionals to ensure a coordinated, person-centred approach.
Help promote the wider services available across Age Concern Birmingham and the Forward Carers
Partnership.
Maintain accurate records and ensure each carer's support plan is regularly reviewed and updated.
What We're Looking For:
A good understanding of welfare benefits and entitlements (or a willingness to learn).
Excellent communication and interpersonal skills—someone who listens, empathises, and builds
trust.
The ability to manage detailed information, maintain accurate records, and handle sensitive
situations with care and confidentiality.
A collaborative spirit—someone who works well in a team and with external partners.
A passion for supporting people and making a positive difference in their lives.
Why Join Us?
At Age Concern Birmingham, you'll be part of a team that is dedicated to improving the lives of people
across our city. You'll have the opportunity to build strong community relationships, learn from experienced
colleagues, and see the impact of your work every day.
This isn't just a job—it's a chance to be part of something meaningful, where your skills and compassion
can change lives.
Apply Now
If you're ready to make a difference, we'd love to hear from you. Please submit your CV and a short covering letter explaining why you'd be a great fit for this role. Together, we can help carers feel supported, valued, and empowered.
Please apply for this post by sending a cover letter expressing why you are interested in the post and a CV
which highlights key knowledge, experience and qualifications against the Person Specification.
The Job Description and Person Specification are attached.
Age Concern Birmingham / Jubilee Citizens UK are committed to Safeguarding:
Promoting good practice and prevention of harm and abuse. To ensure allegations of abuse or suspicions
are dealt with and the person experiencing abuse is supported.
To apply for this job email your details to