Join to apply for the Director of Service Design and Research role at Elsevier
Join to apply for the Director of Service Design and Research role at Elsevier
Elsevier’s Academic & Government (A&G) is committed to advancing research, education, and institutional success through intelligent, purpose-driven technology and analytics. From empowering faculty and researchers with tools like Interfolio and Pure to enhancing institutional planning, research assessment, and academic discovery, our solutions support the full research and education lifecycle. By integrating data, workflows, and insights across teaching, research, and strategic decision-making, we help universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes in a rapidly evolving academic landscape.
About the Role:
The Service Design and Research Team is a strategic function within Elsevier Academic & Government’s UX team, focused on shaping user-centric experiences across products and services. Positioned at the intersection of research, design, and business strategy, the team provides critical insights into user behaviors, motivations, and needs, ensuring that Elsevier’s offerings align with the evolving expectations of researchers, institutions, and policymakers.
Responsibilities:
* User and Business Insight: Develop a strategic approach to service design and research that balances business goals with user needs.
* Leadership and Team Development: Build, nurture and Lead a high-performing user research and service design team, promoting continuous learning and professional growth.
* Service Design: Working closely with the product, engineering and business stakeholders you will oversee the development of service design frameworks that drive cohesive, end-to-end customer experiences.
* Data-Driven Decision Making: Lead research initiatives that provide qualitative and quantitative insights, ensuring data-informed decision-making.
* Stakeholder Engagement and Influence: Act as a key advocate for research and service design at the executive level, demonstrating its impact on business outcomes.
* Technical and Operational Excellence: Implement scalable research operations, ensuring efficiency in data collection, synthesis, and dissemination.
Requirements:
* Strategic Thinking and Problem Solving: Anticipate challenges and proactively develop solutions that align with organizational goals.
* Service Design: Drive cohesive, end-to-end service experiences and connect touchpoints across product and services portfolios.
* User Research and Insights: Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics.
* Collaboration and Communication: Build strong relationships across teams and functions, fostering collaboration in research and design efforts.
* Leadership and Influence: Inspire and motivate teams by setting a clear vision and demonstrating thought leadership in research and service design.
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to help you meet your immediate responsibilities and long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. We offer generous holiday allowance, health screening, eye care vouchers, private medical benefits, wellbeing programs, life assurance, access to a competitive contributory pension scheme, Save As You Earn share option scheme, travel season ticket loan, electric vehicle scheme, optional dental insurance, maternity, paternity and shared parental leave, employee assistance program, access to emergency care for both the elderly and children, RECARES days, access to employee resource groups, extensive learning and development resources, and employee discounts scheme via Perks at Work.
About the business:
Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We combine quality information and vast data sets with analytics to support visionary science and research, health education, interactive learning, and exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Consulting, and Information Technology
* Industries
IT Services and IT Consulting, Technology, Information and Media, and Data Infrastructure and Analytics
Referrals increase your chances of interviewing at Elsevier by 2x
Sign in to set job alerts for “Director of Services” roles.
London, England, United Kingdom 1 month ago
London, England, United Kingdom 17 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Deputy Divisional Director of Operations CWDT
London, England, United Kingdom 1 week ago
London, England, United Kingdom 7 months ago
Director, Customer Success - Mastercard Identity-R-245886
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 days ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
Hayes, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Senior Director of Professional Services Consulting
London, England, United Kingdom 13 hours ago
London, England, United Kingdom 1 week ago
Senior Director of Professional Services Consulting
Hounslow, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 day ago
Director, Operational Resilience Exercising-R-245230
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr