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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
The objective of the Tech Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Tech Control Management is looking for an analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Business Unit/Role Specific Info
·Assist in investigation and conduct root cause analysis to address repeated issue types
·Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
·Assist portions of the remediation process, these may include:
·tracking progress
·validating resolution efficacy and
·communicating status updates to stakeholders
·Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
·Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
·Support review of components of the End-to-End (E2E) BU issue resolution process
·Perform sample testing of specific issues to ensure resolution is complete and effective
·Review data used in preparation of detailed reports on issue status, trends, and outcomes
·Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
·Currently enrolled in a Bachelor’s degree program in Computer Science, Computer Engineering, or other technical field
·Students must be graduating in 2026Project management, communication, and interpersonal skills
·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
·Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications:
·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
·Experience in at least one of the following:
·Scoping, prioritizing, and support remediation of operational issues
·Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types
·Assisting of quality assurance on documentation of operational risk issues and events
·Recommendation of remediation strategies for operational risk issues and events
·Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
·Supporting the BU E2E issue resolution process
Students must have a graduation of June-July 2026
In order for your application to be considered, please complete the below steps:
1.Click on ‘Apply Now’
2.Create a new username and password
3.Complete and submit your application
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Our team will review completed applications on a rolling basis. We would encourage you submit your applications early as applications may close before the deadline. The deadline for applications is 7 November 2025. We appreciate your patience while we consider your application and will be in contact with you. If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Campus Recruitment Team on ask.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
1. Competitive base salaries
2. Bonus incentives
3. Support for financial-well-being and retirement
4. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
5. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
6. Generous paid parental leave policies (depending on your location)
7. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
8. Free and confidential counseling support through our Healthy Minds program
9. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.