At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow.
As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a hybrid basis at our NCH Head Office in Bilston. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward.
In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to order entry, service planning and call handling from customers and our sales representatives in the field. Department Customer Service Employment Type Full Time Location United Kingdom Workplace type Hybrid Compensation £25,000 / year
Key Responsibilities
1. Achieve and maintain both individual and departmental productivity, quality and service standards
2. Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
3. Process customer orders, service plans and business data in an accurate and timely fashion
4. Actively contribute to a positive and supportive team culture
5. Deliver timely, relevant and accurate data to key stakeholders when requested
6. Work closely with other functions as appropriate to build positive and rewarding relationships
7. Take responsibility and seek opportunities for personal development
Skills, Knowledge and Expertise
8. Self‑motivated and enthusiastic
9. Flexible and adaptable to changing business needs
10. Strong teamwork and collaboration skills
11. Effective communication skills (written and verbal)
12. Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
13. Customer‑focused with good listening skills
14. Problem‑solving ability and action‑oriented approach
15. Comfortable interacting with senior management
Experience & Knowledge
16. Experience working in a fast‑paced customer service and/or administration environment (essential)
17. Excellent written and verbal communication (essential),
18. IT literacy with strong Microsoft Office knowledge
19. Fluency in English (essential)
20. Experience using Oracle and/or SAP systems
Benefits
21. Comprehensive training and learning opportunities
22. Company Pension
23. 25 days holiday + Bank Holidays
24. 4 x salary life insurance
25. Company Sick Pay
26. Discounts on numerous leisure, financial and retail products
27. Employee Assistance Programme and wellbeing resources