Location: Farnham, Godalming, Guildford – travel to other offices may be required
Flexible working: Some remote working available depending on service needs
Reporting to: Head of Service Delivery
About the Role
We’re looking for a motivated Casework Team Manager to lead and manage our Casework Service.
You’ll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You’ll balance day-to-day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community.
This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward.
What You’ll Do
* Manage the delivery of casework services across a number of locations.
* Supervise and support caseworkers and volunteers, ensuring advice quality and service standards are met.
* Oversee case allocation, monitor performance, and identify opportunities for improvement.
* Maintain your own small caseload to keep your advice skills current.
* Act as Deputy Safeguarding Lead and Information Asset Owner as needed.
* Work collaboratively with the Head of Service Delivery and other managers to ensure our services remain responsive and effective.
About You
You’ll have experience in advice or casework, and the ability to lead and inspire a team to achieve great outcomes for clients. You’ll also have experience of debt advice and ideally in benefits and housing.
We’re looking for someone who is:
* Skilled in managing and motivating paid staff and volunteers.
* Experienced in advice and casework delivery, ideally within the Citizens Advice framework.
* Organised, adaptable, and confident managing competing priorities.
* A great communicator who can build strong relationships with colleagues and partners.
* Proficient in digital tools and case management systems.
* Committed to safeguarding, equality, diversity, and inclusion.
What We Offer
* A supportive and inclusive workplace where your wellbeing matters.
* Opportunities for training and professional development.
* Flexible working arrangements to support a healthy work–life balance.
* The chance to make a real, lasting difference in people’s lives.
You can download the full role description on our website via the apply button.
Deadline for this role is 9am Monday 3rd November 2025
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system