Job Title Learning Experience Technologist - 12 Month Contract Job Description To provide innovative learning technology experiences that support colleague success and development. Responsible for ongoing enhancement and maintenance of Sage Learning Management System (LMS) and/or other associated technologies development and administration. Working closely with L&D (Learning & Development) team and business stakeholders to support the design of the experience of the platform, deployment, and administration of all learning solutions, including the LMS and other learning platforms. This is a hybrid role based in the office 3 days a week and 2 from home. This role is a 12 month fixed term contract. Key Responsibilities Key accountabilities and decision ownership: • Maintain and update course catalogue, notifications, training profiles, and assessments and ensure accuracy and completeness of data submitted to the system. • Learning communications triggered through technology. • Design and manage the LMS webpages and associated logic/algorithms. • Implementation of learning solutions ensuring quality and seamless learning experience. • Experimentation and design of learning in the flow of work incorporating AI approaches to improve the end-to-end learning experience. • Advisory in the continuous improvement of the LMS, and suite of learning platforms to ensure a user experience that inspires a continuous learning culture and supports our learning academies. • Proactively advise on potential learning technology vendors. • Champions Self-Service and promotes new strategies across Tier 0 to improve the customer experience. • Monitor, research, and test system and courses to ensure reliability/availability based on quality expectations. Escalate any problems, usage trends and generate reports as requested. • Obtain a deep understanding of all components, features, and functions of the LMS advising Digital Services, L&D or IT. • Recommends innovative technologies to support the colleague experience. • Checks for accessibility guidelines for solutions and services are adhered to. Escalates as required. • Advises relating to security roles and data management required for learning technologies. Skills, knowledge, and experience: • Be comfortable working independently with LMS for content implementation and design application. • Excellent interpersonal skills, verbal and written and strong skills in Microsoft Office Applications • Strong ability to multitask and excellent customer service skills • Web design / HTML experience including CMS (Content Management System) knowledge-specifically administration including HTML, CSS, and jQuery • Skills associated with a graphic designer/developer-for image editing (re-touching, re-sizing, manipulation) and writing/editing code. • Experience managing end to end learning experiences and content with a variety of content sources/platforms. • Generative AI • Microsoft Power Apps Your benefits (Only Applicable for UK Based Roles) Benefits video - https://youtu.be/TCMtTYUUiuU • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days • Paid 5 days yearly to volunteer through our Sage Foundation • Enhanced parental leave • Comprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year • Access to various helpful memberships for finances, health and wellbeing LI-CF1 Function People Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/