Main area: Patient Access - Outpatients
Grade NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon - Fri 8.30am - 5.00pm with 1 hour lunch)
Job ref: 418-OPD0488-VR
Employer: Bedfordshire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Luton and Dunstable Hospital
Town: Luton
Salary: £24,937 - £26,598 pa, pro rata
Salary period: Yearly
Closing: 22/09/2025 23:59
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen in our large, friendly Outpatient team as a Full time Patient Pathway Coordinator at the Luton and Dunstable Hospital for a 12 month fixed term to cover maternity leave.
The Outpatient Department centrally support all services at the Luton and Dunstable Hospital. The role is pivotal to the smooth and effective running of the department.
Previous applicants need not apply.
Main duties of the job
The successful candidate should have experience of administrative work and dealing with the general public and should be self-motivated with a calm, professional and organised approach to their work. They should be able to prioritise effectively and work in a flexible manner. It would be helpful to have NHS experience and in particular with appointment bookings.
This is an exciting opportunity for an individual who would enjoy the challenge of a busy environment and is able to work under pressure. Excellent interpersonal skills are essential as is the ability to work within a large team and with the general public.
The hours and days of work in this role are fixed as follows: Mon-Fri 08.30 am to 17.00. There will be an opportunity for agile working once fully trained.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
Please see job description and person specification provided. If further information is required, please speak to our contact on advert.
Person specification
Qualifications
* Educated to GCSE equivalent
* NVQ Level 3 or equivalent experience
* IT Qualification
* Administrative Experience
Experience
* Busy and demanding work environment
* Experience of working with the general public
* Experience of working within a team
* Experience of working in a healthcare setting
* Experience of working in an Outpatient or appointment booking setting
Communication
* Excellent interpersonal skills
* Excellent telephone manner
Knowledge
* Understanding need for patient confidentiality
* Knowledge of Trust IT systems
Skills
* Able to use own initiative and escalate issues appropriately
* Excellent organisational skills and ability to plan and prioritise work effectively to optimise time management
* Ability to work to deadlines
* Able to remain calm under pressure
Personal Skills
* Methodical, conscientious, motivated
* Flexible approach to working and willingness to learn new skills
* Friendly, professional
We have state-of-the-art facilities placing us at the heart of cutting-edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. All new staff will be subject to a probationary period covering their first six months in post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Sarah Hameed
Job title: Outpatient Pathway Co-ordinator
Supervisor: Email address sarah.hameed@ldh.nhs.uk
Telephone number: 01582 491166
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