Job summary
Outpatients Appointment Centre Pods are responsible for the management of the Outpatients waiting lists and appointments bookings for services within their remit. The Outpatient Appointment Centre Coordinator is responsible for ensuring accurate, timely and consistent data entry and delivery of all specialty bookings within their POD. The post holder will have an in-depth knowledge of all specialty specific intricacies and a specialist understanding of all booking rules and clinical pathways for the specialties within their remit.
The Outpatient Appointment Centre Coordinator is responsible for managing all aspects of the outpatient waiting list including validation, pod inbox, booking first outpatient appointments, managing e-RS work lists and generally ensuring that a first class service is provided to all patients. The post holder will develop close working relationships with clinical colleagues within the services their pod serves and will ensure good communication is maintained with all stakeholders. They will support other members of the Outpatient Appointment Centre and wider Elective Access Team to promote good practice and to support in the delivery of an excellent clinical admin support service.
Main duties of the job
We are looking for a full-time Senior Coordinator to join our Outpatients Appointment Centre team who will be responsible for supporting Clinical Pathway Managers with the distribution of workload to the bookers, managing and maintaining the POD email accounts. The role is for an experienced outpatient administrator with knowledge in Cerner, eRS, EPR, Envoy and the Validation tool LUNA, while ensuring that a first class service is provided to all patients.
They will also support other members of the Elective Pathway Team to promote good practice and to support in the delivery of training and awareness programmes. Assisting the POD Clinical Pathway Managers with collecting data and prepping for the monthly Specialty Buffer meetings. The successful candidates will be required to be able to demonstrate the Trust values and meet the responsibilities of the job description and person specification. It will be important to be flexible as successful candidates may be required to work on any of our hospital sites. If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow the link to the Royal Free London jobs site.
Details
* Date posted: 10 September 2025
* Pay scheme: Agenda for change
* Band: Band 4
* Salary: £33,094 to £36,195 a year per annum inclusive of HCAS
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 391-RFL-7383699
* Job locations: Enfield Civic Centre, Silver Street, London, EN1 3ES
Job description – Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification and Qualifications
Royal Free World Class Care Values
* Essential: Demonstrable ability to meet the Trust Values
Education & Professional Qualifications Desirable
* GCSE Maths and English or equivalent
* Further training or qualifications an advantage related to administration or computer use
* Customer Care Training
Experience Essential
* Proven background in a high-pressure outpatient admin environment
* Demonstrated coordination of team workload under staffing pressures
* Experience using eRS and Cerner Systems
* Familiarity with RTT and patient pathways
* Experience of managing and prioritising own workload and working to deadlines
* Experience of dealing with complex problems
* Experience of working in the NHS
* Desirable: Ability to confidently interact and share knowledge with staff at all levels
Skills & Aptitudes Essential
* Confident using common computer programs like Word, Excel, Outlook and NHS booking systems
* Excellent interpersonal skills
* Exceptional organisational and time management abilities
* Ability to escalate service issues appropriately and constructively
* Able to provide and receive sometimes complex or sensitive information
* Effective team worker with proactive attitude
* Good communication skills - written and verbal
* Good organisational skills with attention to detail
Desirable
* Understanding of issues regarding patient confidentiality
* Use of Microsoft Office packages – Word, Excel, Email
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.
Employer details
Royal Free London NHS Foundation Trust
Enfield Civic Centre, Silver Street, London, EN1 3ES
Employer's website: https://www.royalfreelondonjobs.co.uk/
#J-18808-Ljbffr