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Head of Transportation & Warehouse
Department: Logistics
Employment Type: Full Time
Location: Overland Park, Morley
Description
About the team:
Our Operations team is at the heart of how we deliver for our customers, making sure every item moves safely, efficiently, and accurately through our network. Based on-site, this team spans inbound logistics, warehouse operations, stock control, returns, and transport.
We're continuing to scale quickly, with growing volumes, expanding fleet requirements, and increasing operational complexity. That means a bigger focus on structure, compliance, and continuous improvement, creating a real opportunity to shape how a modern, high-performing logistics function should run.
About the role:
This role reports to the Director of Operations & Continuous Improvement and owns end-to-end performance across transport and warehouse operations. From scan-in to dispatch, you'll be responsible for making sure everything runs safely, smoothly, and in line with our SOPs.
You'll lead our warehouse and logistics teams day-to-day, while also owning transport compliance, including securing and maintaining a Goods Vehicle Operator's Licence and running a compliant, cost-effective fleet.
It's a hands-on leadership role with real scope to shape systems, improve performance, and build a best-in-class operation as we scale.
Getting Started...
* Build strong relationships with Warehouse Team Leaders and understand how each area operates (Check-in, Warehouse, Returns, Stock Control, Transport).
* Get up to speed with current SOPs, KPIs, and operational rhythms.
* Review current fleet setup, transport processes, and Operator's Licence readiness.
* Identify immediate risks across safety, stock integrity, and service delivery-and take action quickly.
Establishing Your Impact...
* Bring structure and consistency to daily operations across all logistics functions.
* Strengthen performance management, clear expectations, regular 1:1s, and measurable KPIs.
* Improve stock accuracy, reduce rework, and tighten operational controls.
* Build visibility through better reporting, forecasting, and data-led decision making.
Driving Excellence...
* Lead a safe, compliant, and high-performing operation at scale.
* Deliver a fully compliant transport function aligned with Operator's Licence requirements.
* Embed continuous improvement across processes, layout, systems, and team capability.
* Create a resilient operation with strong succession planning and reduced single points of failure.
Key Responsibilities
Key Goals & Objectives:
* Build and lead a high-performing transport and warehouse operation.
* Deliver consistent on-time inbound and outbound service to internal stakeholders.
* Maintain high stock accuracy and location integrity across the warehouse.
* Achieve strong safety performance (low incident rates, high audit compliance).
* Deliver cost-effective transport operations (optimised routes, controlled cost per mile).
* Drive continuous improvement across SOP adherence, throughput, and operational efficiency.
Key Responsibilities:
* Lead, coach, and develop Warehouse Team Leaders and wider logistics teams.
* Set, track, and report on KPIs across safety, throughput, accuracy, and cost.
* Own day-to-day operations across Check-in, Warehouse, Returns, Stock Control, and Transport.
* Ensure full compliance with Health & Safety standards, risk assessments, and safe systems of work.
* Drive SOP adherence through training, audits, and continuous improvement.
* Own stock integrity-ensuring accurate locations, audits, and fast resolution of discrepancies.
* Lead transport operations, including route planning, fleet management, and cost optimisation.
* Secure and maintain a Goods Vehicle Operator's Licence and ensure full compliance.
* Manage vehicle and driver compliance (maintenance, licensing, tachographs, CPC where applicable).
* Investigate incidents, identify root causes, and implement preventative actions.
* Build strong cross-functional relationships with Commercial, Marketing, and Inbound teams.
* Own budgeting, forecasting, and cost control for transport and warehouse operations.
* Produce clear operational reporting with insights, risks, and action plans.
* Champion a safe, inclusive, and high-performing team environment.
Essential Skills & Experience:
* Strong leadership experience in transport, warehouse, or logistics operations.
* Proven experience managing high-volume warehouse environments.
* Experience operating within Operator's Licence requirements and transport compliance.
* Experience managing commercial vehicle fleets (maintenance, defects, suppliers).
* Strong commercial acumen with budget ownership and cost control.
* Experience building and maintaining SOP-driven operations.
* Strong Health & Safety leadership and compliance mindset.
* Data-driven and analytical, confident using KPIs, reporting, and forecasting.
* Skilled in root-cause problem solving and continuous improvement methods.
* Confident communicator, able to work cross-functionally with multiple stakeholders.
* Transport Manager CPC (required if acting as nominated Transport Manager).
* Strong knowledge of UK road transport legislation and compliance requirements.
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