Overview
Join to apply for the Contract Manager role at Pro Carrier Freight (formerly DG International).
About Pro Carrier: The guiding principle of Pro Carrier is to make it easy for customers to send goods worldwide across a range of offerings and all modes of transport. Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to clients importing into the UK from Asia via sea and air. The company has grown rapidly and now offers a range of logistics services across diverse industry sectors. Pro Carrier is poised for significant growth and is focused on growth through new technology offerings and expanding market share from emerging markets.
Your New Role
As the Contract Manager for Pro Carrier, you will play a pivotal role in ensuring contractual compliance and effective management of the delivery initiative. Your responsibilities will encompass a range of contractual, operational, and relationship management aspects.
Responsibilities
* Develop and maintain Service Level Agreements (SLAs) with enterprise clients and carriers to align with business objectives.
* Monitor compliance with SLA terms and address deviations promptly.
* Conduct regular reviews and updates of SLAs to reflect evolving client needs and operational capabilities.
* Evaluate and monitor carrier performance against KPIs, including on-time delivery, service quality, and cost efficiency.
* Implement performance improvement plans for underperforming carriers and conduct regular performance reviews.
* Collaborate with internal stakeholders to resolve issues impacting service delivery and ensure consistent performance standards.
* Develop and execute peak season strategies to ensure capacity and resource availability for high-demand periods.
* Coordinate with internal teams and external partners to forecast demand, allocate resources, and mitigate risks during peak periods.
* Analyze peak performance data to identify trends and opportunities for process improvements.
* Oversee transport links for collections and linehaul operations, ensuring seamless integration within the Pro Carrier enterprise account profile.
* Optimize transport schedules and routes to improve delivery timelines and reduce costs.
* Liaise with transport and linehaul teams to ensure alignment with client requirements and operational goals.
* Work closely with the Head of Enterprise Accounts to align contract management strategies with broader account objectives.
* Collaborate with cross-functional teams, including operations and finance, to ensure contract terms are feasible and compliant.
* Prepare detailed reports on SLA compliance, carrier performance, and operational metrics for internal and client-facing purposes.
* Analyze data to identify trends, risks, and opportunities, providing actionable insights to the Head of Enterprise Accounts.
* Maintain accurate records of contract agreements, performance metrics, and communications for audit and compliance purposes.
Preferred Skills/experience
* Proven experience in a customer experience role
* Ecommerce knowledge – desirable
* Excellent communication and interpersonal skills
* Ability to collaborate effectively with internal and external stakeholders
* Detail-oriented with strong organisational skills
What You'll Get in Return
In return, you can expect to be given considerable responsibility for implementation, and to work closely with a small leadership team where your efforts and success will be noticed.
We offer a competitive remuneration package, including private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer benefits such as gym membership, snacks, pay day treats, social events, and awards.
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Additional Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Management and Manufacturing
* Industries: Truck Transportation
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