Job Title: Lead Product Owner - Conversational Banking AI (Chat & Voice)
Location: London - Hybrid
Rate: £675 - £715 per day Via Umbrella
About the Role:
A global bank is on a mission to build the world's best banking app and at the heart of that is their Conversational Banking team. They're innovating with Generative AI and traditional AI solutions to create exceptional customer experiences while driving efficiency across digital channels.
We're looking for a Lead Product Owner to take ownership of AI-driven chat and voice solutions. You'll design, build, and run digital customer journeys, working with cross-functional teams in a lean agile environment, and managing the full product lifecycle from concept to post-launch performance.
What You'll Do:
* Own one or more Conversational Banking products, from strategy to delivery and adoption.
* Collaborate across global teams to design customer journeys and define product requirements.
* Analyse market trends, user feedback, and usage data to identify opportunities for innovation.
* Prioritise the product backlog, anticipate changes in customer needs, and guide agile delivery.
* Influence strategy by combining business insight, external trends, and market needs.
* Ensure processes and solutions meet regulatory requirements and internal standards.
What We're Looking For:
* Deep experience in customer-facing Conversational AI and Generative AI products, ideally in banking or fintech.
* Proven track record in global or regional roles, delivering across diverse cultures.
* Strong digital product experience, including business case development, defining requirements, project execution, and post-launch management.
* SAFe/Agile experience, able to work with cross-functional teams on quarterly planning cycles.
* Excellent communication skills, with the ability to influence without direct authority.
* Experience with chat, messaging, and conversational AI products is a strong advantage.
If you have the above experience please apply or send your CV to eileenfletcher@hydrogengroup.com
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