POSITION SUMMARY
The Growth & Success Manager is a pivotal role responsible for driving the successful onboarding, growth, and long-term performance of partner accounts across the business.
Managing a team of three Growth & Success Specialists, each responsible for their own accounts, this role ensures partners are supported, engaged, and set up for sustainable success. This position owns CRM excellence across the partner growth function, ensuring data integrity, efficient processes, and actionable insights that support conversion, retention, and revenue growth.
Working closely with Sales Leadership, Marketing, and Customer Operations teams, the Growth & Success Manager plays a key role in shaping the partner journey and embedding a customer-centric, growth-focused culture across the business.
MAIN ROLES & RESPONSIBILITIES
ACCOUNT PORTFOLIO SUCCESS
* Champion a best-in-class partner experience that evolves with partner needs and business objectives.
* Own all G&R / Growth programmes.
CROSS-FUNCTIONAL COLLABORATION
* Collaborate closely with Marketing to align partner communications, campaigns, and onboarding content.
* Work with Customer Service and Operations teams to ensure partner needs are met efficiently and consistently.
* Feedback partner insights, challenges, and successes to inform future sales, marketing, and product strategies.
CRM OWNERSHIP & COMMERCIAL INSIGHT
* Own CRM performance across the Partner Growth team, ensuring accurate data capture, consistent usage, and process discipline.
* Own and manage scalable, revenue-driving, email journeys across the customer lifecycle (onboarding, growth, reactivation), ensuring CRM-led engagement directly supports account progression and retention.
* Drive CRM efficiencies to support partner engagement, and scalable account management.
* Provide regular reporting and insights on partner onboarding progress, account performance, leads, and registrations (including online masterclasses).
* Analyse data to identify trends, risks, and growth opportunities, translating insights into actionable initiatives.
* Support the Head of Sales Operations with CRM reporting, account management insights, and process optimisation.
NEW PARTNER ONBOARDING
* Own and continuously improve the onboarding journey for new partners, ensuring a seamless, professional, and engaging experience.
* Ensure new accounts are effectively trained, supported, and activated to achieve early success with the brand portfolio.
* Act as a senior escalation point for onboarding or early-stage partner challenges, ensuring timely and effective resolution.
PEOPLE & PERFORMANCE MANAGEMENT
* Lead, coach, and develop a team of three Growth & Success Specialists, ensuring clear accountability for sector performance and partner outcomes.
* Set clear objectives, KPIs, and performance standards aligned to partner success, account growth and retention.
* Deliver ongoing coaching, feedback, and development plans to build commercial capability, confidence, and consistency across the team.
* Foster a collaborative, high-performance culture focused on partner success and continuous improvement.
* Track individual and team performance against monthly and quarterly targets, using insights to proactively address challenges and opportunities.
WHAT WILL MAKE YOU RIGHT FOR THIS ROLE?
* Obsessed with customer journey optimisation & gets a buzz from maximising LTV.
* Highly organised, energetic, and self-motivated, with a strong sense of ownership and accountability.
* A natural coach and people leader who enjoys developing others and driving collective success.
* Commercially minded with a strong customer-first approach.
* Confident communicator who builds trust and influence with partners, team members, and stakeholders.
* Solution-oriented, adaptable, and comfortable operating in a fast-moving, growth-focused environment.
* A positive role model who brings professionalism, enthusiasm, and momentum to the team.
* Thrives in an entrepreneurial business where initiative and impact are valued.
EXPERIENCE & KEY SUCCESS CRITERIA
* Proven experience managing a sales, account management, or partner growth team, delivering measurable commercial results.
* Strong background in CRM management, reporting, and process optimisation.
* Experience in onboarding, developing, and growing accounts, ideally within skincare, aesthetics, beauty, or a related industry.
* Confident working with databases, CRM systems (e.g. Prospect CRM), and performance reporting.
* Strong analytical skills with the ability to turn data into insight and action.
* Proficient in PowerPoint, Outlook, and Excel (intermediate level minimum).
* Demonstrated ability to improve internal processes to enhance partner experience and business efficiency.
* Comfortable working remotely and cross-functionally in a dynamic environment.
ABOUT THE COMPANY & BRAND
Harpar Grace International is a privately owned, entrepreneurial, dynamic and passionate company founded in 2013, specialising in the development, distribution and management of luxury, cosmeceutical, spa and retail brands.
The company continues to achieve exceptional year-on-year performance and the team is rapidly expanding to support the ambitious growth of the company and brand portfolio.
Harpar Grace are the exclusive distributors for iS Clinical Cosmeceuticals, RevitaLash Cosmetics, and Totally Derma Nutraceutical drink supplement throughout UK & Ireland and appointed distributors for the iS Clinical brand within 22 Caribbean countries, as well as global brand owners for Déesse PRO LED Light therapy brand.