Job description
How we make the difference in Customer and Operations
Customer and Operations is all about connecting – making sure entire enterprises are working together in a way that is more customer-centric, digital and at a lower cost. In a world where AI can tip the balance between human and machine, you’ll be at the forefront of innovation, getting clients to find that balance and thrive.
From day one of the graduate scheme, you’ll provide organisations with fact-based, actionable insights, helping them see what’s coming next; identifying threats, innovations and opportunities that always put people at the heart, all while ensuring efficiency and high performance.
You could be operationalising artificial intelligence to automate systems, designing facilities for patient-focused healthcare, or working with governments to put citizens at the heart of their services, to name just a few of the projects we work on.
How you’ll grow with us
In Customer and Operations, you’ll work with some of the largest, most well-known organisations in the world, joining a sub-sector-specific team within our Corporate, Public Sector or Financial Services client base. Clients include the UK government, UK banks, the NHS, global coffee chains, transport networks and consumer goods organisations.
On the graduate scheme, you’ll work towards the Chartered Institute of Management Accountants (CIMA) professional qualification, with the support of our learning community.
The teams you could work in
Over the three years, you can gain experience across a range of our teams and find your niche.
Some of these teams include Financial Services, providing solutions to clients across Banking, Insurance, Asset Management and Private Equity; Corporates, leveraging technology, analytics and service delivery options to advance businesses; or Infrastructure, Government and Healthcare, helping to reimagine new ways to make national services better.
Please note, if you apply to our Bristol office you will need to either hold, or be capable of obtaining, UK security clearance. This could include but not be limited to being a UK citizen or having resided in the UK for the past 5 years.
So, if you want to join a welcoming team, make effective changes to organisations around the UK, and work with exciting new technology, apply to Customer and Operations Consulting at KPMG.
Capability: Consulting Programme Length: 3 years Qualifications: CIMA Entry Requirements:
At KPMG, everyone brings a unique perspective, and we want to ensure that you have the best opportunity to demonstrate your potential. We want to discover your individual strengths and attributes to help us to know whether you’ll enjoy working here and how you’ll thrive. That’s why we operate an open access policy and an application process that will assess both your qualifications and your qualities.
Generally, you’ll be expected to demonstrate the following grades (*or equivalents), to show that you’re able to successfully study for professional qualifications. If you are a few grades or points short, we would still encourage you to apply, as your application will be reviewed together with your performance in our assessments. You‘ll also have the opportunity to provide additional information for us to assess your application and potential in the context of your socio-economic background and/or any extenuating circumstances, which may have a positive uplift on your academic achievements through contextual recruitment. You can find out more .
1. GCSE Maths Grade 5 or B*
2. GCSE English Language Grade 5 or B*
3. 120 UCAS points* from your ‘top’ 3 A Level grades, excluding General Studies
4. 2:1 undergraduate degree in any discipline.
Key Skills:
Throughout the recruitment process we will be looking to learn more about your strengths.
To be successful on this programme, you will be required to demonstrate the strengths that we look for in our graduates at KPMG.
Learn more about what we look for and how to apply .
Training and Development:
The training and development of our people is critical to the future success of our business. We want to empower you to grow in your own way, to feed your curiosity and embrace a growth mindset in an environment where learning is continuous. Therefore, we have created a rich curriculum and learning community to help you build your skills and fulfil your potential. This ranges from an immersive 5-day induction experience to help you transition to the world of work, formal training courses, leadership knowledge bites, learning journals, online courses and networking events – all aligned to our ‘learn for a lifetime’ strategy designed to help you gain an advantage for life.
The CIMA qualification uses innovative technology and is delivered via a blend of Online Classroom Live and recorded courses, in addition to in-centre classroom courses. It also has wrap-around support which consists of dedicated professional coaches, online portal content and live and recorded additional study sessions, which means there is a form of support for your every need.
This blended approach enables you to study and learn the content at a pace suited to your learning style, but ensures all are at the right technical level prior to stepping into revision elements, so you can focus on your exam technique before the exam. The structure of the programme is delivered via an apprenticeship route which really enables you to learn on the job and apply your knowledge to the workplace. It equally means that your learning and examinations are spread over the lifetime of the training contract, so that you are able to build up your technical knowledge, and can gradually apply what you are learning in training to your workplace experience.
In line with our hybrid model, you will be required to travel to our training partners offices, it is important that you read our guide on