We are seeking a Receptionist / Administrator. This role is key to providing a professional front-line liaison with customers and supporting the branch with administrative tasks to ensure smooth operations. Key Responsibilities: * Answer and redirect telephone calls professionally and efficiently. * Handle sales/service enquiries and provide commercially viable solutions. * Complete job cards, verify technicians’ labour hours, and obtain order numbers if required. * Place supplier orders ensuring best commercial pricing. * Act as liaison between customers and technicians. * Ensure accurate completion of paperwork including sales orders, delivery notes, collection notes, manifests, and QHSE documentation. * Undertake any ad-hoc tasks as requested by the Branch Manager. Essential Skills & Experience: * Strong written and verbal communication skills. * Attention to detail and problem-solving ability. * Proficiency in MS Office (Excel, Word) or willingness to develop skills. * Excellent organisational skills with the ability to multi-task and work under pressure. * Willingness to follow instructions and learn new tasks. * Proven ability to work effectively as part of a team. * Knowledge of QHSE legislation desirable. * Flexible and adaptable approach to duties and responsibilities. What We Offer: * 25 days’ holiday plus bank holidays. * On-the-job training and development opportunities. * Access to wellbeing support