Role: 2nd Line Support Location: South West - Hybrid / Remote (ad hoc visits to clients in South West area) Hours: Monday - Friday Pay: £28,000 - £32,000 per annum An excellent opportunity has arisen for a 2nd Line Support / Engineer to join one of our longstanding clients, an exciting company in the South West of England. This role will be remote with ad hoc visits to clients as and when needed, with some on call work being expected (shift allowance included). Benefits: The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community. The Requirements: Strong communication skills with a professional and approachable telephone manner. Proven ability to follow procedures while building trust and rapport with customers. Ability to stay composed and confident in challenging situations while working toward a resolution. Skilled in gathering relevant information, analysing issues, and taking swift, appropriate action. Highly organized, able to manage tasks and escalations efficiently while maintaining service excellence. Proficient in numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical a...