Overview
Horton Housing is currently recruiting for an experienced Insights & Engagement Manager who will provide strategic leadership for involvement and engagement and insight functions, turning lived experience and data into clear recommendations that drive service delivery improvement, learning, and strategic decision-making. The successful candidate will be accountable for delivering Horton Housing's involvement and engagement strategy, providing analysis of complaints and TSM themes to support organisational learning and improvement and producing insight that informs service development. This is a permanent position with an annual salary of £33,218.00. You will also be entitled to 6 weeks paid annual leave (plus bank holidays) and full access to our Employee Assistance Programme. This role also offers flexible and hybrid working arrangements.
Essential Skills and Experience
* Assurance through high level analysis and reporting for senior leadership and governance, balancing competing priorities, and driving measurable improvements.
* Strong analytical skills, with experience of gathering, interpreting, and triangulating qualitative and quantitative data to identify themes, trends, and causation.
* Experience of producing clear insight reports and recommendations for senior leaders and/or boards, presenting complex information in an accessible way.
* Ability to plan, prioritise and deliver work to deadlines, managing multiple pieces of work under your own initiative with minimal supervision (supervision will be available; however, it requires the ability to work under initiative).
* Excellent written communication skills, including the abilityto draft policies, frameworks, reports and guidance.
* Evidence of influencing and building effective relationships across teams/departments.
* Competence in using digital tools to manage data and produce insight (e.g., Excel, survey tools, presentation/ organisational software).
* Commitment to equality, diversity and inclusion, with an understanding of trauma-informed and person-centred practice.
Additional Expectations
* Maintain professional boundaries.
* Be willing to undertake any further training required.
* Be able to work flexibly to meet the needs of the service/department.
For the full role profile please see the attached job description.
Horton Housing is committed to safe and fair recruitment, safeguarding and protecting the people that we support. The majority of positions here at Horton will require a fully completed application form and an enhanced DBS check to identify and reject applicants who are unsuitable to work with vulnerable people and children or young people. This role requires a full UK driving licence and access to a vehicle that can be insured for business use. Please be aware that Horton Housing Association is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Closing date for applications: 1st June 2026.
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