We have a great opportunity for aCustomer Liaison Manager to join our Customer Care team within our new established South West region, with the regional office based in Bristol. With a strong pipeline of secured land, it’s an exciting time to join the business as the region builds their presence in the South West.
Due to the nature of the role, the candidate will spend most of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. Sites include Weston Super Mare and Bristol, as well as upcoming sites in Swindon and Warminster.
Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder and a leader in Customer Service in the homebuilding industry. They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, Knowledge & Experience
We are looking for someone who embodies our Keepmoat values; astraightforwardand friendly team player who has experience in a similar role with a housebuilder.They willbe creativeand used to using their organisational and planning skills within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home.Passionateabout providing the highest quality customer care, the successful candidate will have a strong customer facing experience coupled with a delivery focus. They willcollaborativeteam player, with experience communicating with different stakeholders and the ability to be able to manage internal and external stakeholders to ensure a quality customer experience.
Education & Qualifications
Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites. A full UK driving license is required to be able to do so, and a company car or car allowance will be provided.
Benefits
* Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
* Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
* Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
* Trust – We encourage you to come up with ideas and get the most out of your job with us.
* Development – we offer genuine development opportunities to progress your career.
Our Values
* Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
* Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
* Passionate -We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
* Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
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