Housing Maintenance Administration Officer
Salary: £15.31ph
Location: Cambridge, CB4
Hours: Monday - Friday 9am - 5pm, 37hrs a week
Expiry: Till October 2026
We are seeking a motivated Housing Maintenance Administration Officer to provide vital administrative and customer service support, helping us deliver efficient, high-quality housing services for our residents.
Purpose: Provide comprehensive administrative support to the Homes and Properties team to ensure the service meets the council's standards in the provision of safe, clean and accessible homes, advocating for our tenants and leaseholders with a high-quality customer experience.
Responsibilities
* Provide comprehensive administrative support to the housing maintenance and repairs team and work planners and building maintenance surveyors within the Delivery Assurance team.
* Act as a primary liaison between the housing tenancy and lettings teams, customer contact centre, tenants and leaseholders, and the operations team to ensure the delivery of quality services and effective resolution of issues.
* Support the wider service with complaints, disrepair and ombudsman case investigation tasks and activities to enable prompt and accurate responses, analysing themes and issues and reporting findings to management.
* Manage the DCM inbox and raise/predict inspections and follow‑on works, liaising with stakeholders and tenants/leaseholders until works are completed.
Qualifications
* Substantive experience of working in a similar role within a Social Housing environment (ideally minimum 2 years).
* Background in Customer Service with the ability to approach tenants/clients.
* Significant experience using IT applications and systems.
* Excellent record‑keeping skills – accurately & clearly record information and maintain organised systems.
* Excellent customer care skills and handling complaints.
* Ability to provide statistical information and reports.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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