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Customer relationship manager

Nottingham (Nottinghamshire)
Permanent
Customer relationship manager
£35,000 a year
Posted: 12 August
Offer description

Customer Relationship Manager Motor Industry Nottinghamshire Up to £37,500 DOE Bonus | Full Time | Permanent Join a dynamic team as a Customer Relations Manager Were looking for a dedicated and professional Customer Relationship Manager to join our team at a leading UK-based motor vehicle group. This is a key role focused on ensuring every customer leaves with a positive experienceeven when things dont go perfectly. If youre someone who thrives on resolving issues, leading service standards, and turning challenges into loyalty, wed love to hear from you. What Youll Do Take ownership of post-sale customer concerns and complaints Work closely with internal teams to resolve issues efficiently Communicate clearly and empathetically with customers Identify recurring problems and suggest improvements Monitor customer feedback and help us raise our service standards Handle customer data and interactions with complete discretion What Were Looking For Experience in customer service, complaints resolution, or relationship management A calm, confident, and professional communicator Strong problem-solving skills and a proactive mindset Ability to work across teams and departments effectively Knowledge of GDPR and best practices in handling sensitive data Why Join Us? Be part of a well-established and respected business in the motor vehicle sector Opportunity to shape and improve the customer experience Supportive, collaborative team culture Competitive salary and benefits package

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