Overview
Join to apply for the Roadside Technician role at Direct Line Group. Earn up to £44,000 OTE with a £37,000 base salary. This is a permanent role contracted to 40 hours, five days a week, with a shift pattern between 7am and 8pm, Monday to Sunday, with the opportunity to do overtime. You will be provided with a Green Flag vehicle and start your day from home.
Direct Line Group is an equal opportunity employer, committed to an inclusive workplace where everyone can be themselves and succeed in their careers. If you need adjustments to the recruitment process, please contact the recruitment team.
What You’ll Do
* Diagnose and resolve roadside vehicle issues (e.g., out of fuel, tyre repair/change, battery replacement).
* Utilise a complete kit on board to help customers return their vehicle to the road quickly and safely.
* Assess the problem and determine the requirements to resolve it, providing the customer with confidence to continue their journey.
* Work with the customer to understand needs and deliver the best outcome.
* Collaborate with the dispatch team to improve the customer claims journey.
Location
We will operate in the following areas: Coventry, Stratford-upon-Avon, Warwick, Leamington Spa.
What You’ll Need
* A current Category B driving licence is necessary.
* NVQ Level 2 or equivalent accreditation in light vehicle maintenance is preferred but not essential.
* Demonstrate empathy and a desire to always achieve the correct outcome.
* Experience in the Motor Repair industry.
* Experience of lone working (desirable).
* Utilise and apply up-to-date vehicle repair techniques.
* Display and utilise best practice and first-class Health & Safety behaviours.
* Collaborate with dispatch team to improve the customer claims journey.
* Use self-initiative.
Benefits
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus many more
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