Inventory / Stock Manager – Central Logistics Centre (CLC)
Monday to Friday, on-site – Gravelly Industrial Park, Birmingham, B24 8TG
Salary: £43,000 - £48,000 (D.O.E.) + benefits
Job Purpose
Ensure the highest standards of stock integrity and storage conditions at the CLC, oversee stock and returns functions, optimise inventory management within a highly automated environment, ensure compliance with standard operating procedures, lead a team to achieve specific KPIs, maintain relationships with internal and external stakeholders, and support continuous improvement initiatives.
Job Scale
Responsible for the Inventory function within the CLC, ensuring efficient and accurate stock control operations, implementing processes to support automated systems, managing the Returns function, processing returns timely, handling stock recalls and damages.
Principal Accountabilities
Stock Control
* Take departmental responsibility within the daily operation, ensuring the smooth and efficient processing of stock counts, expiring checks, creation of Inter‑Warehouse Transfers (IWTs), reserve checks, damages, quarantine management, and stock variation investigations.
* Ensure accuracy in all areas of responsibility to maintain high levels of stock accuracy.
* Promote and enforce a safe working environment, ensuring compliance with health and safety regulations.
* Engage in continuous improvement initiatives within the warehouse environment.
* Address and resolve any stock‑related issues or challenges that may occur.
* Work cross‑functionally with logistics, inbound and outbound management, and other departments to ensure seamless operations and resolve issues quickly.
* Conduct regular stock counts, identify discrepancies, and generate reports on turnover, ageing, and other metrics.
* Ensure the reconciliation of all paperwork regarding goods inwards deliveries, supplier invoices, supplier credit claims, and maintenance of the Bought Ledger.
* Provide prompt feedback to customer‑related stock queries.
Returns
* Take responsibility for the returns process, including crediting customers where required.
* Ensure returns are placed back to pick locations (if fit) within stipulated time frames.
* Prevent falsified products from re‑entering the system.
* Ensure recalled returns are processed in a manner that does not put patients at risk.
People Leadership
* Lead, motivate and supervise to support the development of a multi‑skilled stock team and foster a positive and safe work culture.
* Onboard and train new team members while providing development opportunities to enhance skills and improve performance.
* Support the stock team members with direction, development, coaching and guidance in line with our Guiding Principles, including hiring, training, performance evaluations, and scheduling.
* Conduct performance reviews and provide timely feedback to team members.
* Champion the DE&I agenda, embracing open dialogue and collaboration as part of the site’s culture.
* Be a role model by demonstrating the Guiding Principles in everyday practice and continuously work towards the Cencora Purpose.
KPI
* Monitor stock performance metrics, maintain accurate records, and report on performance, identifying areas for improvement.
* Identify opportunities for process improvements and implement best practices within your function.
* Support ensuring the CLC has the correct headcount to maintain stock KPI measures, including PI vs Write‑Off Performance, Expiry Write‑Offs, Stock Counts, Returns, Quarantine, Recall and Costs.
Compliance
* Maintain high standards of quality and accuracy in all stock operations, ensuring pharmaceutical products are handled and stored correctly.
* Maintain compliance with standard operating procedures.
* Maintain compliance with good distribution practices (GDP).
* Implement and oversee quality control procedures to ensure the integrity of products.
Budget & Staff Management
* Support the Inventory & Compliance Manager in managing the stock department budget.
* Identify and implement cost‑saving initiatives.
* Work with management to identify and implement improvements in stock operations, driving efficiency and reducing operational costs.
* Plan and manage team schedules, ensuring adequate coverage for operational needs.
* Monitor productivity performance and agreed KPIs with the Inventory & Compliance Manager, ensuring targets are met or exceeded.
Health and Safety and ESG
* Champion and lead the health and safety culture, ensuring safe processes, procedures and behaviours.
* Enforce Health & Safety regulations, conduct safety audits and ensure all team members are trained on proper safety procedures and protocols.
* Ensure a culture of being safe, legal and compliant.
Customer Experience & Business Objectives
Support business objectives by championing quality and enhancing customer experience. Provide exceptional service, exceed customer expectations, contribute actively to quality assurance processes, enhance customer satisfaction and business performance, and proactively address customer needs for a positive experience. Maintain a culture of excellence and customer focus at every level of the organisation.
Benefits
Benefit offerings outside the US may vary by country and will be aligned to local market practice. Eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.
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